CCTV Repair Policy

PSG CCTV FIXED PRICE REPAIR POLICY “New from September 2013”

What are we doing?

  • We have listened to your feedback on our current repair / returns policy.
  • Moving forward from September 2013 we are going to introduce a new Gold standard in repairs / returns. A fixed price repair, we currently all suffer from No Fault Found returns causing time and money and more than that - second hand equipment unable to re-sell as new. We have listened and now introduced a new service.
  • Any PSG CCTV product sent back to the Enterprise Security Distribution as faulty from new will be automatically replaced with new product after testing.
  • Any product up to three months will be replaced with new, (DVR’s may be subject to a Lid swap if badly scratched or damaged.
  • All accessories must be returned including but not exclusive to: power supply and mains lead if applicable, remote control, mouse, packaging if possible. New product may be sent out in existing packaging and HDD swapped out if fault is actually DVR not HDD drive, but HDD will be deep formatted and “cleaned to new standard”. If accessories are missing a charge will be applied.
  • Fixed Price Repair Plan

Product

Re-box and accessories

Re-case & Re-box

Dispose

PSG002

£ 12.25

£ 30.00

£ 0.00

PSG002I.R

£ 12.25

£ 30.00

£ 0.00

PSG550

£ 12.25

£ 30.00

£ 0.00

WCD410 / PSG009

£ 10.00

£ 26.00

£ 0.00

WCD500

£ 10.00

£ 26.00

£ 0.00

DVR’s

Power supply

Remote control

Mouse

Packaging

EL/CS Range

£16.00

£6.50

£6.00

£6.50

Pro Series

£16.00

£8.00

£6.00

£6.00

HD-SDI

UP TO £ 45.00

£12.00

£6.00

£8.50

  • In all of this you will note the low cost, in refurbishing product we are offering FREE labour to enhance this offering and keep charges to a minimum, for example when a camera is repaired due to customer misuse (i.e., 24Vac into 12VDc), it actually takes close to 2hrs to strip replace parts and test camera (all aspects) this normally costs £80.00 (labour) + parts leading to total cost of £110.00+. We will no longer charge any more than replacement value of the camera in essence FREE LABOUR!
  • The refurbishing of product, we will again donate the labour free.
  • We hope that the above proposal will aid sales and not lead to any customer shocks as this can be used as a template for you to fix price repairs as well.